Hiring: Continuous Improvement Manager

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Position Summary: The Continuous Improvement Manager is responsible for utilizing agency programmatic data, outcomes and outputs measures, and best and evidence-based practices to continuously push United Ministries’ mission of empowering those on the transformative journey to self-sufficiency forward. This manager will develop and implement staff onboarding and continuing education initiatives that improve outcomes within and across programs. This manager will collaborate with other program managers and the agency’s leadership team to ensure that economic mobility practices, concepts, and frameworks are integrated across all programs. This manager also is responsible for communicating and collaborating with multiple agencies, training providers, and funders in the community.

To apply, please email your resume and cover letter to employment2@united-ministries.org

Position Responsibilities – Essential

This list of tasks is illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Staff Onboarding

  • Design and implement training programs and materials for incoming staff members on relevant topics, including but not limited to: Mobility Mentoring®, motivational interviewing, trauma-informed care, Executive Skills, the brain science behind poverty, financial coaching, and mental health first aid.
  • Train all incoming program staff members in utilizing the Apricot database.
  • Develop and facilitate program staff cohorts who will meet regularly throughout their first six months of employment to learn and practice skills around motivational interviewing, trauma-informed care, and mobility mentoring, with the end goal of mastering essential skills for their respective positions.
  • Collaborate with the leadership and management teams of United Ministries to develop and implement best and evidence-based practices for working with participants experiencing poverty.
  • Partner with Program Managers to learn about onboarding training needs around Mobility Mentoring®, motivational interviewing, and trauma-informed care.
  • Gather staff feedback regarding onboarding and training experiences and utilize it to improve onboarding and training practices continuously.
  • Facilitate the creation of onboarding documents by Program Managers, as needed.
  • Work with the Volunteer Manager to inform volunteer training practices and to provide relevant training to volunteers, as needed.

Staff Development and Continuing Education

  • Provide staff with continuing training and education around relevant topics like Mobility Mentoring®, motivational interviewing, trauma-informed care, Executive Skills, the brain science behind poverty, financial coaching, mental health first aid, and other emerging promising practices in a variety of settings and program areas.
  • Gather information and feedback from Program Managers to inform the provision of continuing staff education.
  • Partner with Program Managers to provide the resources, training, and support required for program success and improvement.
  • Actively seek out, elevate, share, and integrate new knowledge, research, cutting-edge approaches, and best practices within the field.
  • Support Program Managers in integrating mobility mentoring practices and concepts into their programs and service delivery.
  • Work closely with the Director of Mission Impact to analyze and assess programs to help ensure continuous improvement through trainings and workshops.
  • Provide consultation and guidance as needed regarding the implementation of evidence-based practices within programming.
  • Work closely with the Director of Mission Impact to analyze data and impact of program approaches to elevate successes and identify solutions to challenges.
  • Outsource and coordinate trainings from subject-matter experts when needed.

Database and Information Management

  • Work closely with the Director of Mission Impact to help create and implement a database across all programs
  • Ensure the necessary UM components (forms, report needs, bulletins etc.) needed for database building are delivered in a timely and consistent manner
  • Work with program managers and staff to help design the database according to workflow, program needs, outcomes, and outputs
  • Create and maintain a procedure manual for the Apricot database.
  • Provide onboarding and continued training for staff members in utilizing the Apricot database.
  • Gather and implement staff feedback regarding Apricot database experiences and needs.
  • Implement database changes as needed when program changes are made.
  • Analyze and utilize program data to inform the development and implementation of staff training.

Participant Feedback Facilitation

  • Coordinate the gathering of participant feedback within and across programs.
  • Utilize participant feedback to inform staff onboarding and continuing education practices.
  • Work closely with the Director of Mission impact to use feedback to inform program and service delivery

Within the Agency

  • Support strategic planning initiatives and utilize evidence-based approaches to support the execution of the agency’s vision.
  • Uphold a participant-centered culture and a culture of learning and innovation.
  • Participate in all agency-wide meetings and special events as able.
  • Maintain a clean, orderly, and professional work environment.
  • Maintain up-to-date knowledge of services offered through all programs at United Ministries.
  • Believe in and act in accordance with the values and mission of United Ministries.
  • Engage in professional development activities and embody a spirit of lifelong learning.
  • Effectively utilize phone, text, email, and other technology to facilitate and organize a high volume of communications with staff.

Within the Community

  • Establish and maintain partnerships with other community agencies, training providers, and funders, including but not limited to EMPath.
  • Remain informed of current issues in Greenville and the field at large related to self-sufficiency and economic mobility.
  • Communicate with partner agencies and businesses as needed.
  • Act as a knowledgeable, professional, and discerning agency representative in formal and informal community efforts and conversations to address self-sufficiency and economic mobility.
  • Be responsive to inquiries and requests from individuals in the community who are seeking services or seeking help from others.
Position Responsibilities – Non-Essential

This list of tasks is illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Perform other duties as assigned.
Essential Skills and Experience
  • Bachelor’s Degree
  • Demonstrated skill in working with large groups, small groups, and individuals.  Demonstrated ability to engage with all parties using diversity, equity, and inclusion (DEI) best practices, as well as to assist people facing barriers of all types.
  • Demonstrated skill with public speaking, as well as teaching and engaging a group
  • Demonstrated understanding of best practices regarding self-sufficiency and economic mobility
  • Experience working with EMPath and implementing the EMPath model
  • Working knowledge of Motivational Interviewing, Mobility Mentoring®, and Trauma-Informed Care
  • Proficiency with Microsoft Office (Word, PowerPoint, Excel), Zoom, and Google Suite (Gmail, Drive, Docs, Sheets)
  • Proficiency with navigating, researching on, and collecting information from the internet
  • Proficiency with using a database and spreadsheets to organize and track various kinds of program data
  • Leadership skills
  • Excellent verbal and written communication skills
  • Integrity and discretion
  • Regular and sustained attendance
  • Demonstrated skill with time management, planning, organization, and follow-up
Beneficial Skills and Experience
  • Bachelor’s Degree in Social Work, Counseling, or other related fields
  • Related lived experience
  • Demonstrated understanding of best practices regarding working with individuals experiencing poverty, financial coaching, credit building, and asset building