Hiring: Emergency Shelter Partner

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This position is responsible for supporting the United Ministries Housing Program to fulfill the mission of offering emergency shelter and hospitality to families experiencing homelessness, as well as helping participant families obtain housing or move into United Ministries’ Interim Housing and Striving to Thrive offerings. The Emergency Shelter Partner works directly with families to address immediate needs, set appropriate short- and long-term goals, develop fundamental personal and regulatory skills, connect with other programs and staff at United Ministries, and chart a viable path to self-sufficiency and financial well-being.  One-on-one coaching services also will focus on overcoming barriers and developing skills around budgeting and credit building. Relationships and work with participant families will last for the duration of time that a family is in United Ministries’ emergency shelter, which usually does not exceed 12 weeks.

To Apply: Email your resume and cover letter to: employment@united-ministries.org

Position Responsibilities – Essential

This list of tasks is illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Direct Service

  • Independently manage a schedule of coaching appointments, home visits, staff and team meetings, and other responsibilities.
  • Assist with the selection, intake, and orientation processes for prospective and new guest families.
  • Provide case management, coaching, and direct aid for enrolling families to address existing crisis situations and to establish the stability necessary for program participation.
  • Engage one-on-one with adults in newly enrolling families on a weekly basis to learn about their goals for program participation; to identify needs and barriers, as well as personal strengths and resources, relevant to the successful pursuit of those goals; and to establish an appropriate service delivery plan.
  • Utilize Motivational Interviewing, Mobility Mentoring®, and trauma-informed care – among other interpersonal strategies – to effectively build rapport and trust with participants; to facilitate behavior change and foster self-regulatory skills; to guide the ongoing development and modification of appropriate goals; and to develop, monitor, and continuously revise the plan for achievement of goals.
  • Partner with each program participant to address barriers to obtaining permanent housing and developing financial self-sufficiency, providing direct assistance according to each individual’s capacity. Common issues include transportation, childcare, criminal background, substance abuse, mental health, physical health, legal documentation, poor credit, education, and family stability. Barriers may be addressed by providing guidance regarding effective strategies, connecting individuals with other resources and programs in the community, providing direct financial assistance, or personally advocating for a family with third parties, as appropriate.
  • Provide guidance and support related to financial wellness, including navigating a financial crisis, developing a household budget, avoiding predatory practices and products, and establishing appropriate goals related to savings and credit. Collaborate with the Financial Specialist to serve individuals with complex financial problems or goals.
  • Provide input for staff identification of sheltered families who could successfully participate in longer-term agency programming and program-provided interim housing. Assist in the development of exit plans for families not participating in long-term programming or Interim Housing with the agency.
  • Work in tandem with program participants to conduct a successful search for permanent housing, identifying and pursuing appropriate housing opportunities, navigating application requirements, and providing household items and logistical support upon move-in.

Information Management

  • Maintain accurate and complete records in the agency client database, including: contact, demographic, and assessment information; as well as a household budget and detailed service tracking notes for each significant participant interaction.
  • Effectively utilize phone, text, email, and other technology to facilitate and organize a high volume of communications with participants and staff.
  • Effectively utilize multiple information technology tools and platforms to collaborate with staff on joint projects and to organize participant tracking information.
  • Maintain accurate participant records for the agency’s matched savings program.

 Within the Team

  • Actively participate in team meetings and projects to improve the services provided and opportunities available to participants.
  • Communicate regularly with other team members concerning individual participants and program offerings. Gather and utilize input and institutional knowledge from other team members as needed to inform and strengthen practices.
  • Provide logistical support for participants in emergency shelter when necessary, including the delivery of needed items.
  • Participate in the on-call rotation with other staff members in order to provide remote support and coordination for emergent issues after normal business hours, and be available to provide direct, on-site support in urgent situations.
  • Monitor the condition of emergency shelter units and promptly communicate any needs or concerns to the Housing Coordinator and/or the Housing Program Manager.

Within the Agency

  • Participate in all agency-wide meetings and special events as able.
  • Maintain a clean, orderly, and professional work environment.
  • Maintain up-to-date knowledge of services offered through other programs at United Ministries and connect participants with these services when appropriate.
  • Work directly with other staff to maximize program integration and coordination of services, particularly for co-enrolled participants.
  • Believe in and act in accordance with the values and mission of United Ministries.
  • Engage in professional development activities and embody the spirit of lifelong learning.


  • Create, maintain, and improve relationships with other agencies in Greenville in an effort to best assist families in emergency shelter.
  • Remain informed of current issues in Greenville related to housing, wellness, and self-sufficiency.
  • Communicate with partner agencies, businesses, and congregations as needed to promote the Housing program and to offer special opportunities to participants.
  • Act as a knowledgeable, professional, and discerning representative of the agency in formal and informal community efforts and conversations regarding homelessness, housing attainment, and goal setting.
  • Be responsive to inquiries and requests from individuals in the community who are seeking services or seeking help for others.
Position Responsibilities – Non-Essential

This list of tasks is illustrative ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

  • Perform other duties as assigned.
Essential Skills and Experience
  • Bachelor’s Degree
  • Previous experience in counseling, coaching, case management, and/or a relevant human services field
  • Demonstrated skill in working with large groups, small groups, and individuals.  Demonstrated ability to engage with all parties using diversity, equity, and inclusion (DEI) best practices, as well as to assist people facing barriers of all types.
  • Interpersonal coaching skills
  • Proficiency with Microsoft Office (Word, PowerPoint, Excel), Zoom, and Google Suite (Gmail, Drive, Docs, Sheets)
  • Proficiency with navigating, researching on, and collecting information from the internet
  • Proficiency with using a database and spreadsheets to organize and track various kinds of participant data
  • Excellent verbal and written communication skills
  • Integrity and discretion
  • Regular and sustained attendance
  • Demonstrated skill with time management, planning, organization, and follow-up
Beneficial Skills and Experience
  • Master’s Degree in Social Work, Counseling, or other related field
  • Bilingual skills
  • Related lived experience
  • Working knowledge of Motivational Interviewing and Trauma-Informed Care